Contact Us

NVTHESWAG@gmail.com or Nvtheswag Gtalk

Aim: MrNvtheswag

Let us know all questions, inquiries, and comments!

About Swagger

So why NV the Swag? Because exactly who does or doesn't have swagger seems to be all anybody talks about. Swagger is sexy pride personified. Usually associated with men by the way they walk and talk. Swagger has come to mean an overall sense of confidence, style, attitude, and an unadulterated knowledge of, and love of, self. So do you NV the Swag?


At Nvtheswag we offer a wide range of products with quality service to our customers.

Our goal is to provide you with the latest products and the lowest prices. As a fan of swagger ourselves, we believe that you should not have to pay a lot for what you love period. Which would be looking fresh and having exclusive kicks in a variety of different colors and styles!

Price Guarantee:

We guarantee our everyday competitive prices. If you find a lower everyday or advertised price on an identical item, at an established online retail competitor, we'll match or beat their price.

We look forward to receiving your comments, inquiries and orders. You will never be disappointed with our products and our service.

nvtheswag.com Staff Mr.Nvtheswag

Product Info

Product Information

1. Where do your products come from?
   Most of our products come from the Putian Province in China. Putian is one of the bigger manufacturing areas in China, and produce thousands of goods a day.  They are shipped directly from their factories to your doorstep. Sneaker Smash has developed a good rapport with Putian Suppliers, and will provide you top quality goods.
2. Are these products real?
   Yes, they're real. As in, they're not fake, not pretend. These shoes are REPLICAS. I also sell Authentic Shoes and other products, but most of my sales are in the Replica game. They may be replica, but they are near matches to authentics.
3. Can you tell me more about the quality of the products?
   Shoes- The shoes are made with the same materials as the authentic shoes. Leather, nubuck, and other materials are legitimate on most products. There may be flaws, but for the price you're paying, you will be getting a steal.
   Hats - They come with good quality. They are engraved well, with correct branding and logos. Hats fit true to size.
   Jerseys and Apparel - See Shoes. Some flaws, but overall a quality product.
   Electronics - Come with good packaging, protected during shipping. These electronics are durable, and could have the same quality as authentic electronics.
   Sunglasses and Watches - Correct shape and sizing. Most sunglasses are good quality.
   DVDs - Will play in your DVD player. Most come with cases. Protected during shipping from damage or breaks.
4. What's the difference between regular, AAA, and AAA+ quality in shoes?
   Regular Quality - Cheapest quality shoes. Contains some flaws, and the materials are not as good as the other qualities.
   AAA Quality - Middle quality. Close to being a 1:1 copy of an authentic shoe, but still has some flaws.
   AAA+ Quality - The best quality and highest priced replica shoes. A 1:1 or very close to 1:1 copy of authentics. Made with top quality leather and materials.
5. Are these products durable?
   From personal testing, yes, they are durable. The shoes can be worn many times and still look brand new. Jerseys and clothes do not have color run after washing. Sunglasses and watches are not made out of plastic, but of higher quality materials. Electronics last as long as authentics.

Faqs

Q. How do I contact customer services?
Q. What are my payment options?
Q. Are there wholesale prices?
Q. Can I get a catalogue mailed to me?
Q. Can the buyer change the shipping amount?
Q. Can orders be shipped outside the United States?
Q. How long do orders normally take to get delivered?
Q. How are purchases packaged?
Q. Can orders be expedited?
Q. How can I view the details of my transaction?
Q. Can I track my order?
Q. I received the wrong merchandise, what do I do?
Q. How do I get a refund?
Q. How do I cancel my order?
Q. How do I exchange my order?
Q. Are these in men or women sizes?

Q. How do I contact Customer Services?

• A. Customers may contact our customer services by email at nvtheswag@yahoo.com and or through our website. A customer support staff will respond to all inquiries within 24 to 48 hours.

Q. What are my payment options?

• A. We only accept money orders, cashiers checks and Paypal. Once you place your order,you will send the address and location where to send the money order or cashiers check! For all non US customer you must send all money orders in "USD (united states dollars)" or else the order can not be processed!

Q. Are there wholesale prices?

• A. Purchases of 12 merchandises or more qualify under our wholesale program and pricing.This price list can be requested by forwarding an email to nvtheswag@yahoo.com. For wholesale purchases, we would only accept payments through bank wire transfer, Western Union money transfer, and/or International Money Orders.

Q. Can I get a catalogue mailed to me??

• A. At this time we do not have any catalogues that are available to ship to customers individually. You may check our latest product listings for your desired item and specifications by visiting our blog. All current products available (i.e. styles and sizes) are those listed on our blog. Visit us regularly as we consistently update our website to provide our customers with the latest styles and offerings.

Q. Can the buyer change the shipping amount?

• A. All shipping charges are set at a standard rate of per merchandise. This portion of the payment is including in our items.
  

Q. Can orders be shipped outside the United States?

• A. We do ship worldwide for the same policy per merchandise. For all non US customer then you most send all money orders in "USD (united states dollars)" or else the order can not be processed!

Q. How long do orders normally take to get delivered?

• A. Processing and validating order details normally takes two to three business days, after which time approved orders are forwarded to one of our distributors and shipping agents. All purchases are then shipped “Express” and can normally take anywhere between six to eight business days for delivery.

Q. How are purchases packaged?

• A. Purchases are shipped directly from one of our independent distributors, and are all packaged in its original box. Merchandises are carefully surrounded in protective material and packaged in a company wrap.

Q. Can orders be expedited?

• A. Unfortunately, due to the number of transactions processed daily, we are unable to individually expedite separate orders.

Q. How can I view the details of my transaction?

• A. We will email you an update on your processing and an tracking number with in 4 days of your payment.

Q. Can I track my order?

• A. Approximately three to four business days after placing your order you may submit a request for your tracking details via email to nvtheswag@yahoo.com. You can then check your tracking number at the following carrier we provide to you ex. (www.usps.com)

Q. I received the wrong merchandise, what do I do?

• A. Customers have an option of either requesting a refund or an exchange for their?merchandise. This request must be forwarded to our attention at? nvtheswag@yahoo.com within five business days from delivery, and in both options, returned to our center within ten business days from the date of receipt. The return address will be provided to you by a customer support staff after receiving your request.You may refer to our return policies for further details.

Q. How do I get a refund??
A. You must contact us at nvtheswag@yahoo.com within five business days from delivery to obtain a return reference number. All S&H charges are your responsibility , and a 15% administrative fee will be deducted from the amount net of S&H charges. The original merchandise must be returned to our center at your expense within 5 business days from the date of receipt. Any damages, as determined by our center, will result in further compensation charges. The return address will be provided to you by a customer support staff after receiving your request. In the even of any disputes, the decision of nvtheswag will remain final. You are advised to refer to our return policies for further details.
Q. How do I cancel my order?

• A. If you wish to cancel or modify your order, please send an email as soon as possible to nvtheswag@yahoo.com. We will make every effort to accommodate your request; however, once a product has left our premises for processing and shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy. In the even of any disputes, the decision of nvtheswag.blogspot.com will remain final.

Q. How do I exchange my order?

• A. You must contact us at nvtheswag@yahoo.com within five business days from delivery to obtain a return reference number. Your request will be reviewed for permissibility of an exchange. Once approved, the original merchandise must be returned to our center at your expense within 5 business days from the date of receipt. The return address will be provided to you by a customer support staff after receiving your request. Should a replacement not be available, another item may be exchange and/or a refund under the agreed upon terms and conditions will be issued. In the even of any disputes, the decision of nvtheswag.blogspot.com will remain final. You are advised to refer to our return policies for further details.

Q. Are these in men or women sizes?

• A. All products are stated in either US men or women sizes. We would advise you to confirm your equivalent size prior to placing any orders

Shipping and Returns

Shipping and Payment Info

1. Where can your products ship?
   Our products can ship anywhere in the world.
2. What Shipping company does NVtheSwag use?
   EMS Shipping and the United States Postal Service. Our products come with a tracking number which is updated periodically.
3. How long does it take to ship?
   Usually between 3-7 business days. Allow 1 day to process the orders. The tracking number will be updated 2 days after it is activated. In my experience, the fastest I ever received an order was 2 business days.
4. What payment methods do you accept?
   We accept most forms of major payment. They are: PayPal, GreenDot MoneyPak, Credit Card (Google Checkout,) Western Union, Moneygram, USPS Money Order, and Concealed Cash. Paying via Western Union and Moneygram will carry a 5% charge.
   
   
   
   
5. What is the shipping fee?
   The shipping fee is included in your order.
6. Will my package pass through customs?
   Yes, 95% of all packages from China pass through US Customs. Results vary in different countries. Only large orders (weighing more than 20 pounds/10 kilos) will catch the attention of Customs officers. Customs may sometimes the delay shipping to your home. This must be dealt with patiently.
7. HELP! My tracking info says "Inbound Into Customs." Am I in trouble?
   No. Most packages go through customs. Sometimes "inbound into customs causes a delay of 2-5 days. If longer than 7 days contact us. If your package is destroyed, we will resend you another package, or offer you a refund.

Upon receiving your order, we will begin processing it which takes on average 3-5 business days. Your product will then be shipped out, and a tracking number will be send to you by email. Here at NVtheSwag, shipping is free of charge by airmail, always!
Shipped - At this point your order has been shipped and you have been provided with a tracking number. If you are located in the United States you can track your package at www.USPS.com. If you are located elsewhere, then it is your country's national courier. Shipping can take up to 12 business days to arrive. However normally shipping to western Europe and north America addresses is much quicker.

Awaiting Tracking - we have processed the batch of orders that yours was in and sent it to the warehouse for shipping. The warehouse then replies to us with the tracking information and once we receive that we will update the status of your order to "Shipped".

Cancel - If your order status is "cancel" this is because we were unable to verify that your shipping address matches your billing address.
Out of Stock - If your order is out of stock or we are unable to fill it for any reason, we will update the status of your order to Out of Stock and either allow you to pick another item or issue you a full refund.

Returns for size exchanges Exchanges are acceptable for the same merchandise in a different size, subject to availability. We cannot exchange completely different merchandise. Exchanged merchandise can only be dispatched after the returned goods have been received and given a quality control check. Customers are responsible for the shipping price back to our warehouse but we will cover the return shipping cost back to you.

More About Us

More About Us

1. Who Are You?
   NvtheSwag sells all kinds of goods, both replica and authentic for low prices. We try to find the best deal for you, and give you the best customer service on the internet. NVtheSwag is here to make the customers come away satisfied with their orders.
2. Can I Trust NVtheSwag?
   Yes, of course you can. The owner of NVtheswag has been in the selling game for years, selling products on eBay, facebook, online on other websites, and locally. NVtheSwag is not new to the game. You can trust NVtheSwag with your money, time, and patience.
3. Why do you sell things?
   I, the owner of NVtheSwag, believe that I can get the best quality products for the best prices on the internet. I know what people want to buy, and I know that they want to pay at low prices. I want to share my knowledge on apparel, electronics, and the game in general. NVtheSwag will give the best customer service to our customers.
4. What can I do to support NVtheSwag?
   Tell everyone you know. Make a youtube video, start selling locally, comment on our youtube page. Do whatever you can positively. It's our customers that will help us be successful. That will help NVtheSwag continue to give the best quality products for the lowest prices.