Shipping and Returns

Shipping and Payment Info

1. Where can your products ship?
   Our products can ship anywhere in the world.
2. What Shipping company does NVtheSwag use?
   EMS Shipping and the United States Postal Service. Our products come with a tracking number which is updated periodically.
3. How long does it take to ship?
   Usually between 3-7 business days. Allow 1 day to process the orders. The tracking number will be updated 2 days after it is activated. In my experience, the fastest I ever received an order was 2 business days.
4. What payment methods do you accept?
   We accept most forms of major payment. They are: PayPal, GreenDot MoneyPak, Credit Card (Google Checkout,) Western Union, Moneygram, USPS Money Order, and Concealed Cash. Paying via Western Union and Moneygram will carry a 5% charge.
   
   
   
   
5. What is the shipping fee?
   The shipping fee is included in your order.
6. Will my package pass through customs?
   Yes, 95% of all packages from China pass through US Customs. Results vary in different countries. Only large orders (weighing more than 20 pounds/10 kilos) will catch the attention of Customs officers. Customs may sometimes the delay shipping to your home. This must be dealt with patiently.
7. HELP! My tracking info says "Inbound Into Customs." Am I in trouble?
   No. Most packages go through customs. Sometimes "inbound into customs causes a delay of 2-5 days. If longer than 7 days contact us. If your package is destroyed, we will resend you another package, or offer you a refund.

Upon receiving your order, we will begin processing it which takes on average 3-5 business days. Your product will then be shipped out, and a tracking number will be send to you by email. Here at NVtheSwag, shipping is free of charge by airmail, always!
Shipped - At this point your order has been shipped and you have been provided with a tracking number. If you are located in the United States you can track your package at www.USPS.com. If you are located elsewhere, then it is your country's national courier. Shipping can take up to 12 business days to arrive. However normally shipping to western Europe and north America addresses is much quicker.

Awaiting Tracking - we have processed the batch of orders that yours was in and sent it to the warehouse for shipping. The warehouse then replies to us with the tracking information and once we receive that we will update the status of your order to "Shipped".

Cancel - If your order status is "cancel" this is because we were unable to verify that your shipping address matches your billing address.
Out of Stock - If your order is out of stock or we are unable to fill it for any reason, we will update the status of your order to Out of Stock and either allow you to pick another item or issue you a full refund.

Returns for size exchanges Exchanges are acceptable for the same merchandise in a different size, subject to availability. We cannot exchange completely different merchandise. Exchanged merchandise can only be dispatched after the returned goods have been received and given a quality control check. Customers are responsible for the shipping price back to our warehouse but we will cover the return shipping cost back to you.