Faqs

Q. How do I contact customer services?
Q. What are my payment options?
Q. Are there wholesale prices?
Q. Can I get a catalogue mailed to me?
Q. Can the buyer change the shipping amount?
Q. Can orders be shipped outside the United States?
Q. How long do orders normally take to get delivered?
Q. How are purchases packaged?
Q. Can orders be expedited?
Q. How can I view the details of my transaction?
Q. Can I track my order?
Q. I received the wrong merchandise, what do I do?
Q. How do I get a refund?
Q. How do I cancel my order?
Q. How do I exchange my order?
Q. Are these in men or women sizes?

Q. How do I contact Customer Services?

• A. Customers may contact our customer services by email at nvtheswag@yahoo.com and or through our website. A customer support staff will respond to all inquiries within 24 to 48 hours.

Q. What are my payment options?

• A. We only accept money orders, cashiers checks and Paypal. Once you place your order,you will send the address and location where to send the money order or cashiers check! For all non US customer you must send all money orders in "USD (united states dollars)" or else the order can not be processed!

Q. Are there wholesale prices?

• A. Purchases of 12 merchandises or more qualify under our wholesale program and pricing.This price list can be requested by forwarding an email to nvtheswag@yahoo.com. For wholesale purchases, we would only accept payments through bank wire transfer, Western Union money transfer, and/or International Money Orders.

Q. Can I get a catalogue mailed to me??

• A. At this time we do not have any catalogues that are available to ship to customers individually. You may check our latest product listings for your desired item and specifications by visiting our blog. All current products available (i.e. styles and sizes) are those listed on our blog. Visit us regularly as we consistently update our website to provide our customers with the latest styles and offerings.

Q. Can the buyer change the shipping amount?

• A. All shipping charges are set at a standard rate of per merchandise. This portion of the payment is including in our items.
  

Q. Can orders be shipped outside the United States?

• A. We do ship worldwide for the same policy per merchandise. For all non US customer then you most send all money orders in "USD (united states dollars)" or else the order can not be processed!

Q. How long do orders normally take to get delivered?

• A. Processing and validating order details normally takes two to three business days, after which time approved orders are forwarded to one of our distributors and shipping agents. All purchases are then shipped “Express” and can normally take anywhere between six to eight business days for delivery.

Q. How are purchases packaged?

• A. Purchases are shipped directly from one of our independent distributors, and are all packaged in its original box. Merchandises are carefully surrounded in protective material and packaged in a company wrap.

Q. Can orders be expedited?

• A. Unfortunately, due to the number of transactions processed daily, we are unable to individually expedite separate orders.

Q. How can I view the details of my transaction?

• A. We will email you an update on your processing and an tracking number with in 4 days of your payment.

Q. Can I track my order?

• A. Approximately three to four business days after placing your order you may submit a request for your tracking details via email to nvtheswag@yahoo.com. You can then check your tracking number at the following carrier we provide to you ex. (www.usps.com)

Q. I received the wrong merchandise, what do I do?

• A. Customers have an option of either requesting a refund or an exchange for their?merchandise. This request must be forwarded to our attention at? nvtheswag@yahoo.com within five business days from delivery, and in both options, returned to our center within ten business days from the date of receipt. The return address will be provided to you by a customer support staff after receiving your request.You may refer to our return policies for further details.

Q. How do I get a refund??
A. You must contact us at nvtheswag@yahoo.com within five business days from delivery to obtain a return reference number. All S&H charges are your responsibility , and a 15% administrative fee will be deducted from the amount net of S&H charges. The original merchandise must be returned to our center at your expense within 5 business days from the date of receipt. Any damages, as determined by our center, will result in further compensation charges. The return address will be provided to you by a customer support staff after receiving your request. In the even of any disputes, the decision of nvtheswag will remain final. You are advised to refer to our return policies for further details.
Q. How do I cancel my order?

• A. If you wish to cancel or modify your order, please send an email as soon as possible to nvtheswag@yahoo.com. We will make every effort to accommodate your request; however, once a product has left our premises for processing and shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy. In the even of any disputes, the decision of nvtheswag.blogspot.com will remain final.

Q. How do I exchange my order?

• A. You must contact us at nvtheswag@yahoo.com within five business days from delivery to obtain a return reference number. Your request will be reviewed for permissibility of an exchange. Once approved, the original merchandise must be returned to our center at your expense within 5 business days from the date of receipt. The return address will be provided to you by a customer support staff after receiving your request. Should a replacement not be available, another item may be exchange and/or a refund under the agreed upon terms and conditions will be issued. In the even of any disputes, the decision of nvtheswag.blogspot.com will remain final. You are advised to refer to our return policies for further details.

Q. Are these in men or women sizes?

• A. All products are stated in either US men or women sizes. We would advise you to confirm your equivalent size prior to placing any orders